My printer says "Printer Failure, Contact HP" What should I do?

[DinahScott]

My printer says "Printer Failure, contact HP"  Now what should I do?  It won't work at all. 

[A_Gayathri]

Hi @DinahScott ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Officejet Pro 8620 displays a "Printer Failure" message, it could be due to various reasons such as a hardware issue, software glitch, or a paper jam. Here's what you can try to resolve the issue:

• Restart the Printer: Turn off the printer, unplug it from the power source, wait for about 1-2 minutes, then plug it back in and turn it on. Sometimes, a simple restart can resolve temporary issues.
• Check for Paper Jams: Open the printer cover and check for any paper jams or obstructions inside the printer. Remove any jammed paper carefully.
• Inspect Ink Cartridges: Make sure the ink cartridges are properly installed and not empty. Replace any empty or faulty cartridges.
• Update Firmware/Drivers: Check if there are any firmware or driver updates available for your printer model on the HP website. Updating the firmware and drivers can often resolve software-related issues. Update the firmware on an HP printer
• Reset the Printer: You can try resetting the printer to its factory settings. Refer to the printer's user manual for instructions on how to perform a factory reset.

Refer to this document:  HP Officejet Pro 8620 e-All-in-One Printer series User manual 

HP OfficeJet Printers - 'Printer Failure' Error

I hope this helps. 

Take care and have a good day.

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