My printer won't print

[LindaM9]

HP LaserJetP1102w

[Nal_NR]

Hi @LindaM9,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the printer not printing. 

Going through your post the issue seems to be with the printer drivers. I would recommend a clean install to fix this issue. Here are the steps:

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer-related folders & files.
• Restart your computer.

Now click to install drivers. 

• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance!

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.