My printer won’t print

[Tracy2510]

My printer says it’s in a error state so can’t print 

[Raj_05]

Hi @Tracy2510,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP ENVY 6022e All-In-One Printer is in an error state and won't print, try the following troubleshooting steps.

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds before plugging it back in and turning it on.

Check for Paper Jams:

• Open the printer and inspect for any paper jams or obstructions. Remove any jammed paper carefully.

Check Ink Cartridges:

• Ensure the ink cartridges are properly installed and have sufficient ink. Remove and reinsert the cartridges to ensure they are seated correctly.

Update Printer Firmware:

• Visit the HP support website and download the latest firmware for your printer model. Follow the instructions to update the firmware.

Run the Printer Troubleshooter (Windows):

• Go to Settings > Devices > Printers & scanners.
• Select your printer, click on "Manage," and then select "Run the troubleshooter."

Check Printer Connection:

• Ensure the printer is properly connected to your computer or network. If using WiFi, make sure the printer is connected to the correct network.

Clear Print Queue:

• Open the print queue on your computer and cancel any pending print jobs. Restart the print spooler service if necessary:
  • Press Windows + R, type services.msc, and press Enter.
  • Locate "Print Spooler" in the list, right-click it, and select "Restart."

Reinstall Printer Drivers:

• Uninstall the current printer driver from your computer.
• Download and install the latest driver from the HP support website.

Factory Reset the Printer:

• Perform a factory reset on your printer. This process can vary, so consult your printer's manual or the HP support website for specific instructions.

Check for Error Messages:

• If your printer's display shows a specific error message, refer to the HP support website or your printer's manual for guidance on resolving that particular error.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support