My printer won't print!

[born2golf54]

My printer reads, "Cannot print.  Visit hpinstantink.com for information".  I no longer have the ink program and both cartridges are NEW!

[Nal_NR]

Hi @born2golf54,

Welcome to the HP Support Community. 

I'd be happy to help you! 

It sounds like the printer is still being monitored for the Instant Ink service -- or the printer thinks it is part of the program and is waiting for Instant Ink supplies.

Information about the Instant Ink Service:

HP Connected - Instant Ink

The message you're seeing on your HP ENVY Photo 7858 All-in-One Printer typically occurs when the printer is still tied to the HP Instant Ink program, even if you've already canceled the subscription. Here's how to resolve the issue:

Steps to Fix the Issue:

Check Printer's Connection to HP Instant Ink:

• Log in to your HP Instant Ink account and verify that your subscription has been fully canceled.
• If it's still active, cancel it to prevent any confusion.

Unlink the Printer from HP Instant Ink:

• On your printer's control panel, go to Settings > HP Instant Ink.
• Look for an option to Unenroll or Remove the printer from HP Instant Ink. This will remove the printer's dependency on the program.

Use Genuine HP Cartridges:

• Ensure the new cartridges you are using are genuine HP cartridges, as the printer may reject non-genuine or refilled cartridges.
• If you're using Instant Ink cartridges, they will only work with an active subscription, so you'll need to replace them with standard HP cartridges.

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @born2golf54,

Please find the next steps below

Perform a Printer Reset:

• Power off the printer and unplug it from the power source.
• Wait about 60 seconds, then plug it back in and power it on.
• This can sometimes clear the message and reset the printer's status.

Reinstall the Cartridges:

• Open the cartridge access door and remove the cartridges.
• Reinsert them carefully, ensuring they click into place.
• Close the access door and check if the error message persists.

Update Printer Firmware:

• Go to the HP Support website and check if there is a firmware update available for your printer.
• Download and install any available updates, which might resolve the issue.

Check the Printer's Status via HP Smart:

• Use the HP Smart app on your computer or mobile device to check the printer's status and ink levels.
• Sometimes, the app can provide more detailed information about any issues.

Factory Reset the Printer (As a Last Resort):

• If all else fails, you can perform a factory reset on your printer. Be aware that this will erase any custom settings.
• Navigate to Settings > Printer Maintenance > Restore or Reset and choose the option to reset to factory defaults.

If the message continues after trying these steps, contact HP Phone Support for further assistance. They can help ensure that the printer is fully removed from the Instant Ink program and troubleshoot any remaining issues.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.