My printer won't shut down I have reset per instructions on HP site and get error 0x6100004a

[AngieZee25]

I keep getting error 0x6100004a.  When I try to shut down printer it will not shut down, so I unplug from back of printer, then from outlet, wait 60 seconds and printer turns back on and the same thing happens.

[Garp_senchau]

@AngieZee25, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, refer to this guide: HP OfficeJet All-in-One Printers - '0x6100004a' error after a paper jam message | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,