My wi fi button is stuck in back and I cannot connect

[Ellie19771977]

My WiFi button is stuck on and I cannot use printer at all not even to photo copy 

[zoey7886]

@Ellie19771977, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding a Stuck Wi-Fi Button on an HP Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP printer's Wi-Fi button is stuck and you are unable to connect to Wi-Fi or use the printer for copying, you can try the following steps to resolve the issue:

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• After waiting for about a minute, plug it back in and turn it on. This might reset any temporary glitches.

Check for Obstructions:

• Inspect the Wi-Fi button to ensure there is nothing physically obstructing it or causing it to stick.

Perform a Hard Reset:

• With the printer powered on, disconnect the power cord from the back of the printer.
• Unplug the power cord from the outlet.
• Wait for at least 60 seconds before plugging the power cord back into the outlet and reconnecting it to the printer.

Firmware Update:

• Ensure that your printer's firmware is up to date. Visit the HP Support website for instructions on updating your printer's firmware.

Reset Wireless Settings:

• Check your printer’s manual for a method to reset the wireless settings, which sometimes involves holding down specific buttons on the printer.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[zoey7886]

@Ellie19771977, let me know how it goes!