NEW BLACK 950XL CARTRIDGE INSTALLED GIVE PRINTER ERROR

[JIM4164]

REPLACED DEPLATED WITH NEW hp 950XL BLACK. RESULT PRINTER FAILURE; CLEANED CONTACT ON CARTRIDGE-SAME ERROR; REPLACED DEPLEED BLACK CATRIDGE-CHECKED CARTRIDGE INK LEVELS ALL COLORES INDIICATE HIGH INK LEVELS(ACTUALLY NEW CARTRIDGES JUST INSTALLED); BLACK CARTRIDGE (K) HAS AN (RED )X ON TOP LEFT. I BOUGHT ANOTHER NEW HP BLACK 950XL CARTRIDGE SAME ERRORS . NEW BLACK CARTRIDGE-PRINTER FAILURE.  I HAVE REPEATEDLY USED ALL SUGGESTED WAYS TO FIX. NO JOY! WHY DOES DEPLETED CARTRIGE ALLOW ME TO USE INK LEVEL FUNCTION AND SEE THE MENU BUT NEW BLACK CART

[Nal_NR]

Hi @JIM4164,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with printer failure errors. 

This looked like a hardware issue. 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Use the following steps to resolve the error.

1. Turn the printer off and then back on.
2. If the error message persists, make sure that the printer is level using the "round object roll test." Face the supply door and then place a small round object (such as a ball or marble) on top of the printer. Ideally the round object should not roll, indicating that the printer is level. But from an ink supplies standpoint, if the object rolls to the back and to the left, the printer is probably level. If the object rolls in any other direction, level the printer.
3. When the printer is level, continue to the next step.
4. Open the Embedded Web Server (EWS) by entering the printer's IP address into a web browser. Check to see which supplies are in an error state. Remove any supplies that indicate an error from the printer. If any of them feel low or empty, replace those supplies with new supplies.
5. If the error persists, or if the EWS cannot be opened, replace all of the supplies with new ink cartridges.
6. If the error persists, contact customer support at www.hp.com/go/contactHP, or contact an HP-authorized service or support provider.

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.