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‎10-07-2019 09:50 AM - edited ‎10-07-2019 09:56 AM

HP Recommended
Product: Y5H67D
Operating System: Microsoft Windows 10 (64-bit)

Hello Comunity 

 

I bought a new printer HP DeskJet 2622 All-in-One Printer (Product NumberY5H67D) just 2 days ago...

I am able to print black and white and it's working great but when I go print something in color than my red color did not come just greens printing doing. I am confused about is this printer issue or software

even when I try to copy something the same result there... so I thought is hardware issue could be...

but is there something more troubleshooting I can do so please let me know 

 

thank you 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-07-2019 01:55 PM

HP Recommended

Have you tried cleaning the ink cartridges, see step #5 in this link.

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2 REPLIES 2

‎10-07-2019 01:55 PM

HP Recommended

Have you tried cleaning the ink cartridges, see step #5 in this link.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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‎10-09-2019 10:02 AM

HP Recommended

Thank you for the reply but I replace my printer from hp because it was in warranty so I thought it would be much better replace its rather repair 

 

 

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