NO SUPPORT OR RESPONSE FROM HP

[PPL-GU]

(Edited)

THE CUSTOMER CARE NEITHER HAS SENT THE PARTS NOR RESPONDED WITH THE SOLUTION.

DELIBERATE DELAYS TO OVERCOME WARRANTY PERIOD...???

HAS ONLY SALES BEEN PROMOTED AND NOT SERVICE..??

[Garp_senchau]

@PPL-GU, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I understand your frustration and truly appreciate your patience. Could you please share the case ID provided by the agent? It’s usually a 10-digit number. Kindly send it via private message, and I’ll be happy to assist you further.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[PPL-GU]

case ID: Edited

[Garp_senchau]

Hey @PPL-GU, 

Thank you for your response

Based on the case ID you provided, I see that the agent attempted to contact you on 12/06/2025 at 18:44:21 GMT+0530 and 20:57:22 GMT+0530, but it seems you were unavailable. I recommend staying in touch with the agent you were working with for the most effective assistance moving forward.

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[PPL-GU]

18:44:21 GMT+0530 and 20:57:22 GMT+0530 as stated by your message, are beyond working hours of this organisation.

Email from HP service head also quotes "We are available to assist you from 9:00 AM to 6:00 PM, Monday to Saturday".

So, we suggest that office timings may be reciprocated both ways.

[Garp_senchau]

Hey @PPL-GU,

Thank you for your response

According to the latest notes, I see that you've been in contact with the agent. Since the technician has not yet visited, your case has been escalated to a higher level to ensure a quicker resolution.

I hope this helps.

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,