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‎10-17-2019 11:16 PM

HP Recommended
Product: HP DESKJET 2131
Operating System: Microsoft Windows 7 (64-bit)

NOT PRINTING .HELP ME

1 REPLY 1

‎10-20-2019 03:32 PM - edited ‎10-20-2019 03:34 PM

HP Recommended

@NSK1, Welcome to the HP Support Community!

 

What happens when you try to print?

Do you get any error messages?

How is the printer connected to the PC, USB or Wireless?

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

For now, let us try these steps: 

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

 

Try printing a self-test page

Refer to this document to know how.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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