• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-26-2020 10:35 AM

HP Recommended
Product: Hp inkjet 5255

Bought in US.  Live in Costa Rica.  Can’t find 63

or 63xl. Is there a similar cartridge sold here I can use? What is the number? 

3 REPLIES 3

‎08-26-2020 12:30 PM

HP Recommended

Hi,

You should use HP 123 cartridges with your printer in Costa Rica:

https://support.hp.com/us-en/document/c01766411

 

Be sure to get a full set of genuine HP 123 Black and Tri-Color cartridges, then contact HP Support to reset the printer to accept cartridges for your current location:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎08-26-2020 01:50 PM

HP Recommended

Thank you but 123 is not available either. Could there be a cartridge that is specific to Costa Rica for a 5255 printer? 

Was this reply helpful? Yes No

‎08-27-2020 06:55 AM

HP Recommended

@IwishIknew, Welcome to HP Support Community!

 

Find below the table of supported ink cartridges for the printer as per region-

 

If you have issues finding the ink, please reach out to the HP Support in your region for further assistance.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.