cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
1 0 0 0
Message 1 of 3
127
Flag Post

Need EWS password reset

HP Recommended
Color LaserJet Pro MFP M479fdw
Microsoft Windows 10 (64-bit)

I lost the password to my Laserjet Pro MFP M477fdw printer -- the EWS password. I set up the printer over a year ago. I just did a required update on my router firmware, and now the printer shows "Offline" on my computer all of the time (although I can print to it from my iPhone). I use HP Print and Scan Doctor and it gives prompt to log into my printer. I cannot find out how to reset the password, even after connecting to the WiFi Direct connection. How can I reset EWS password?

2 REPLIES 2
Level 12
Level 12
6,697 6,633 714 1,756
Message 2 of 3
Flag Post
HP Recommended

Sent you a private message with instructions.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

0 Kudos
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Hi All,

 

I've just recently finished setting up a new HP Color LaserJet Pro MFP M479fdw that I bought and when I chose a password for the first time for the admin user in the EWS, it is not accepting the password that I selected when trying to login, and I've tried all different combinations possible.

 

There is no way that this is a matter of not entering the password correctly, as it was copy and pasted from a password database directly, so for some reason the EWS admin password didn't accept the password I had chosen, and didn't notify me that there were any issues with it.. but has decided to lock me out of everything anyway until I enter a correct EWS admin password.

 

The only way I can see that I'm going to recover from this is to be able to reset or reconfigure a new EWS admin password.

 

From the looks of this post below it seems like there is a fix, so if someone could possibly let me know how I can accomplish this with the model of printer I have, I would be extremely grateful

 

Thank you.

A glitch in the Matrix.
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation