Need HP Smart or other install software for OS X 10.12.5

[SB14916]

Hoping to find install software as described in subject.

[Irfan_06]

Hi @SB14916,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with installing software for your printer.

To understand the issue and help you, please share the details listed below:

- Is this the first time you are setting up your printer on the device?

- Error messages or Blinking lights (if any) on the unit.

- May I know which application were you using to print earlier?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[SB14916]

- Is this the first time you are setting up your printer on the device?

No; I set it up some time ago.

- Error messages or Blinking lights (if any) on the unit.

None that I've seen, and I have been watching.

- May I know which application were you using to print earlier?

A couple of different ones. PShop and Word, mainly.

- When was the last time your printer was working fine?

Shortly before the black ink cartridge got low.

- Were there any changes made to your printer recently?

None, other than an attempt to replace the ink cartridges.

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

One Windows and two Macs.

[Irfan_06]

Hi @SB14916,

Thank you for sharing the above information.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support