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‎03-10-2021 07:37 AM - last edited on ‎03-10-2021 07:45 AM by Retired

HP Recommended
Product: Deskjet 2541
Operating System: Microsoft Windows 10 (64-bit)

Moved from USA to india. My deskjet 2541 printer cartridge is over but you get only HP802 here. 

Need the region reset code to fix the 'incompatible cartridge error'

 

Printer SN: [Personal Information Removed]
TriColor Ink ID: E043EF65105438AF
Black Ink ID: 004313E514245389
RX(last 4 digits): 0000

Category:
2 REPLIES 2

‎03-11-2021 04:54 AM

HP Recommended

@SudR, Welcome to the HP Support Community!

 

Thank you for the information. I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎03-11-2021 11:42 PM

HP Recommended

Thanks for the quick reply Kumar. 

 

I tried the resolution you provided. It did populate box 51 as you mentioned however the reset failed with below error.

 

"Sorry , some error occurred! Please try again."

 

Have sent some additional information via Private message now. Please help fix this issue.

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