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HP ENVY Inspire 7255e All-in-One Printer

Hello, my site is not giving me any options to call or chat the people who handle warranty replacements because my device shows the warranty is "expired" as of the date the replacement printer was shipped however FedEx told me it was delivered but nothing was outside my door step so the package was never received therefore I do not know what the replacement printer info is to add to my account for help and I need to let support know I never got the replacement but all the emails I have say don't reply cause the box isn't monitored and I can't find any contact info for warranty support here cause it tells me I'm "out of warranty" I filed a missing package report with fedex as soon as I saw it was not on my door step like they said it would be. We don't have package theives so I don't think it was stolen but no clue, either way I need to let HP know I never got it, I can't send back the broken printer if I don't have the replacement with the box and label

1 REPLY 1
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Hi @Khaoskreative

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your Need warranty replacement help. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support


A_Gayathri
HP Support Community Administrator.
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