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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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OliveOil1
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Message 1 of 3
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Network information page won't print

HP Recommended
HP Envy 6000
Microsoft Windows 10 (64-bit)

I am trying to find the MAC address of my printer. I need it so that my schools IT department can whitelist it in order for me to be able to use it. The problem is that when I try to print the network information page the only thing that comes out is a sheet of paper with three icons on the left side and nothing else on it.

2 REPLIES 2
Betty0610
HP Support Agent
HP Support Agent
17,706 17,688 983 849
Message 2 of 3
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@OliveOil1

 

Welcome to the HP Support Community.

 

That report should contain those details. Is your Printer connected to the Wi-Fi?

 

Let us know 🙂

 

Thanks!

 


I am an HP Employee

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Betty0610
HP Support Agent
HP Support Agent
17,706 17,688 983 849
Message 3 of 3
Flag Post
HP Recommended

@OliveOil1

 

Welcome to the HP Support Community.

 

That report should contain those details. Is your Printer connected to the Wi-Fi?

 

Let us know 🙂

 

Thanks!

 


I am an HP Employee

Was this reply helpful? Yes No
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