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New 7740 printer - USB port question (a known issue??)

HP Recommended
Office Jet Pro 7740
Microsoft Windows 10 (64-bit)

I went to use the USB port on my new 7740 Office Jet Pro for the first time today. The USB port will not accept a USB drive or cable. The metal tab inside the USB port appears too wide to fit into a thumb drive or cable. Has anyone experienced this before?

Thanks!

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HP Support Agent
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@itsagaas, Welcome to the HP Support Community!

 

Are you referring to the front USB port or the rear USB port?

The front USB port is used to connect to a USB thumb drive/flash drive. Whereas the rear is used to connect the printer to a PC using a USB cable.

Refer to the below pictures:

 

The USB cable used to connect the printer to the PC is as shown below:

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Thank you Kumar0307.

It is the front USB port. It should be the same as the one on my recently replaced HP8500 printer. However, a USB drive and a USB cable will not plug in there. I believe the USB port is defective on this one week old printer and was not installed correctly at the factory.

There is a metal tab in the USB port that is too wide to fit into a USB drive.

I think I will call warranty support and maybe send them a photo.

Thank you.

 

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HP Support Agent
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@itsagaas

 

Kindly attach a photo of the USB port in your next post to assist you better. Make sure there is no protective plastic tab on the port.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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