I went to use the USB port on my new 7740 Office Jet Pro for the first time today. The USB port will not accept a USB drive or cable. The metal tab inside the USB port appears too wide to fit into a thumb drive or cable. Has anyone experienced this before?
It is the front USB port. It should be the same as the one on my recently replaced HP8500 printer. However, a USB drive and a USB cable will not plug in there. I believe the USB port is defective on this one week old printer and was not installed correctly at the factory.
There is a metal tab in the USB port that is too wide to fit into a USB drive.
I think I will call warranty support and maybe send them a photo.
Kindly attach a photo of the USB port in your next post to assist you better. Make sure there is no protective plastic tab on the port.
Keep me posted.
KUMAR0307 I am an HP Employee
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