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Locked

‎12-06-2020 07:56 PM

HP Recommended
Product: 9015e
Operating System: Microsoft Windows 10 (64-bit)

New 9015e idle for about 30 minutes won’t wake.
Start>Printers>Says offline.
No response from screen or power button.
Must unplug to work again.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-08-2020 11:40 AM

HP Recommended

I discovered the problem. When I installed the printer DHCP set the IP address at 1.84. I changed the IP address to static 1.140. I later discovered that Start>Printers>Properties was still at 1.84 and so the printer lost connection and froze up. Curious that it would lock up and not respond to screen touch or On/Off button… But now it’s working.

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1 REPLY 1

‎12-08-2020 11:40 AM

HP Recommended

I discovered the problem. When I installed the printer DHCP set the IP address at 1.84. I changed the IP address to static 1.140. I later discovered that Start>Printers>Properties was still at 1.84 and so the printer lost connection and froze up. Curious that it would lock up and not respond to screen touch or On/Off button… But now it’s working.

Was this reply helpful? Yes No
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