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New 902 Cyan Cartridge not printing on my HP Office Jet 6968 Printer

HP Recommended
HP Office Jet Pro 6968
Microsoft Windows 10 (64-bit)

I recently installed a new 902 Cyan cartridge from a 902 4-Pack. After installation all colors continued to print, except cyan.  This occurred while printing from various applications. I ran the "Clean Print Head" utility and "Align Printheads". I received an error message when I scanned the "Align Printheads" page. "The device was not able to successfully scan the alignment page..." I printed a second alignment page and received the same result. I followed all the steps listed in the HP Print & Scan Doctor without success, The printer simply doesn't print the cyan from any of the diagnostic tools.


The steps listed in response to a similar issue posted August 2020, did not help. While cyan does not print, my new cartridge in down about 1/3 from all the diagnostics! Is this a faulty cartridge?


HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @Shirleydp99,


I'd like to help!


I have sent a private message requesting details, please respond.


Keep me posted. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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