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HP Recommended
HP Deskjet 3755
macOS 11.0 Big Sur

Brand new HP Deskjet 3755 prints test page in color but won't print my documents in either Word nor Adobe. I've checked all settings and I am not on grayscale printing. I have plenty of color ink as well.

1 REPLY 1
HP Recommended

@RebeckaMI

 

Welcome to the HP Support Community.

 

Are you using the HP Smart App for printing?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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