New Envy 6010 won't print color

[HanBon]

Hello, I've got a brand new HP Envy 6010 printer that won't print color, except when printing diagnostic pages. I use a Macbook Pro (the only device I have, so I can't test on other devices) and have tried printing colored pages from several different software programs. I've already reinstalled the printer and have restarted my computer, but to no avail. 

What to do?

[Betty0610]

@HanBon

Welcome to the HP Support Community.

Try a firmware update: Update printer firmware

And add the Printer using AirPrint: vhttps://support.hp.com/in-en/document/c02623193

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[HanBon]

Hi there @Betty0610, 

Thank you very much for your reply. 

I did a firmware update, but nothing seems to be changed. The printer still does not print color. 

Furthermore, I can't add the printer using Airprint, because I don't have Wi-Fi. I use wired internet, so the printer is connected to my laptop via USB.

Honestly, I think I'll just return the thing to the store, because the least I expect from a brand new printer is that it functions as it should. 

Unless you still have a magic tip..? 😉

Have a great day!

Hannah

[Betty0610]

 Are you able to copy in color?

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign

, and then delete the printer.

Click the Plus sign

, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!