New Envy 6010 won't print color

[HanBon]

Hello, I've got a brand new HP Envy 6010 printer that won't print color, except when printing diagnostic pages. I use a Macbook Pro (the only device I have, so I can't test on other devices) and have tried printing colored pages from several different software programs. I've already reinstalled the printer and have restarted my computer, but to no avail. 

What to do?

[Betty0610]

@HanBon

Welcome to the HP Support Community.

Try a firmware update: Update printer firmware

And add the Printer using AirPrint: vhttps://support.hp.com/in-en/document/c02623193

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[HanBon]

Hi there @Betty0610, 

Thank you very much for your reply. 

I did a firmware update, but nothing seems to be changed. The printer still does not print color. 

Furthermore, I can't add the printer using Airprint, because I don't have Wi-Fi. I use wired internet, so the printer is connected to my laptop via USB.

Honestly, I think I'll just return the thing to the store, because the least I expect from a brand new printer is that it functions as it should. 

Unless you still have a magic tip..? 😉

Have a great day!

Hannah