cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
2 1 0 0
Message 1 of 3
86
Flag Post

New Envy 6010 won't print color

HP Recommended
Envy 6010
macOS 10.14 Mojave

Hello, I've got a brand new HP Envy 6010 printer that won't print color, except when printing diagnostic pages. I use a Macbook Pro (the only device I have, so I can't test on other devices) and have tried printing colored pages from several different software programs. I've already reinstalled the printer and have restarted my computer, but to no avail. 

What to do?

2 REPLIES 2
HP Support Agent
HP Support Agent
13,093 13,078 701 533
Message 2 of 3
Flag Post
HP Recommended

@HanBon

 

Welcome to the HP Support Community.

 

Try a firmware update: Update printer firmware

 

And add the Printer using AirPrint: vhttps://support.hp.com/in-en/document/c02623193

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Hi there @Betty0610, 

 

Thank you very much for your reply. 

 

I did a firmware update, but nothing seems to be changed. The printer still does not print color. 

 

Furthermore, I can't add the printer using Airprint, because I don't have Wi-Fi. I use wired internet, so the printer is connected to my laptop via USB.

Honestly, I think I'll just return the thing to the store, because the least I expect from a brand new printer is that it functions as it should. 

Unless you still have a magic tip..? 😉

 

Have a great day!

Hannah

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation