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‎08-12-2020 09:02 PM

HP Recommended
Product: HP 7645
Operating System: Microsoft Windows 10 (32-bit)

I bought a 62 XXL black ink cartridge at Costco. The box listed HP Envy 7645 (my printer) as appropriate. I installed the cartridge, got a good test page and 6 pages of text. Then everything that came out has print that looks barely there, just like with the cartridge I just replaced (which was a 62 XL). I removed and replaced the cartridge, but same result. Any idea what I did wrong?

1 person had the same question
1 REPLY 1

‎08-15-2020 10:39 AM

HP Recommended

@eileenqueen, Welcome to the HP Support Community!

 

Are you using HP genuine ink cartridges?

 

Kindly perform steps 11 and 9 respectively from this document - Black or Color Ink Not Printing, Other Print Quality Issues.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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