New HP App does not provide a way to scan from a document feeder

[PuzzledUser1]

After upgrading to the new HP app from HP Smart, I am not seeing any way to scan from the document feeder. After I click on scan and then on source, it shows the name of the printer, but it does not show any option to select the document feeder rather than the flatbed. The app does work to the extent to seeing and scanning what is on the flatbed.

[VikramTheGreat]

Hi @PuzzledUser1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The behavior you’re describing, where the new HP App only scans from the flatbed and not the automatic document feeder (ADF), has been reported by some users following the recent update. Our teams are actively investigating this issue and working on a fix through upcoming app updates.​

In the meantime, there are a few steps you can take to regain full scanning functionality:

1. Check that Webscan is enabled

1. On your computer, open a browser and enter your printer’s IP address to access the Embedded Web Server (EWS).
2. Go to Settings → Security → Administrator Settings, then make sure Webscan is turned on.
3. Once enabled, try scanning again from the HP App or from Windows Fax and Scan; the ADF should appear as a selectable source.​

2. Reset the printer

1. Turn on the printer and wait until it’s idle.
2. Disconnect the power cord from the rear of the printer and the wall outlet.
3. Wait 30 seconds, then reconnect it directly to a wall outlet (avoid surge protectors).
4. Power up the printer and reattempt scanning.​

3. Scan directly from the printer control panel

If available, load your pages into the document feeder and use the Scan → Computer option on the printer screen. The printer will automatically detect the feeder and begin scanning.​

4. Run HP app Diagnose & Fix

Open the HP App, click the Support tab → Diagnose & Fix, and follow the on-screen steps. This tool checks firmware and connection issues that might prevent the ADF from being recognized.​

5. Keep your HP App updated

Our engineering teams are rolling out incremental fixes. Ensure you’re running the latest version of the HP App from your respective app store: HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat

[PuzzledUser1]

None of steps one through three have helped. Tapping on the source button shows the device, but it does not show a way of selecting the ADF.

There is no Support Tab leading to Diagnose and Fix that I can find - this is on an Ipad.

[VikramTheGreat]

Hi @PuzzledUser1,

Thank you for getting back and letting me know that you still have trouble.

To get you further assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support