New HP Cartridges Installed message, cannot proceed with alignment

[dandaman24]

I recently installed a new authentic HP cartridge.  The display say I needed alignment but I was in a hurry to print something so I skipped.  Then I wanted to go back and do it so I went to the HP Smart App

Went to Print Quality Tools > Align Printheads and I kept getting this message "New HP Cartridges Installed" and I could not go further.  Well that's information not an error!

I tried to use the Virtual Assistant but it was useless.

In the end, I went to Status > Printer Status and there was a new installed cartridge message that I needed to confirm and click OK (too bad I didn't take a screenshot).  Once I did that I was able to go back and continue.  However, now it just says "Printer problem", not much other detail

I tried powering off and on the printer, still same thing.

I'm not sure how bad the alignment is but this is frustrating.

[Nal_NR]

Hi @dandaman24,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the cartridges

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.