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‎10-12-2021 05:24 AM

HP Recommended
Product: MACBOOK PRO
Operating System: macOS 10.14 Mojave

HI!

 

I've just bought the HP Envy 6000e and everything during the setup worked fine, was even able to test out printing something from my computer. All looked fine.

 

1 hour later and I go to print something, to find that the printer is now offline and won't print?! I'm connected wirelessly, and it seemed to work just fine moments before. I haven't changed anything since I set up the printer.

 

Have run through all troubleshooting tips with no luck, nothing seems to be able to fix it.

 

Please help!

 

 

Category:
4 people had the same question
1 REPLY 1

‎10-12-2021 05:26 AM

HP Recommended

Note - whenever I try to add the printer driver in my Mac Settings, it gives me this message:

 

Unable to connect to ‘HP ENVY 6000 series [B7852D]._ipps._tcp.local’ due to an error. Would you still like to create the printer?

 

It just keeps saying I'm not able to connect to the printer. So infuriating considering its brand new.

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