New HP8010 not printing Cyan at all

[Trekky1]

Installed HP8010 when I got it 2 months ago. Now that I want to print some documents, it is NOT printing Cyan at all.

Have done the following:

• 1 Sheet of labels printed - no Cyan or Magenta.
• 1st set of cleaned printheads done (all 3 levels). Magenta now prints
• Diagnostic page printed - Test pattern 1 good, Test pattern 2 and 3 - not good.
•  Printer tells me to replace cartridges, so I do. ONLY 9 pages printed with starter cartridges - no Cyan on any of them.
• Cleaned printheads again - still no Cyan.
• Copied a page - No cyan here either
• Cleaned the heads yet again
• Uninstalled the drivers
• Re-installed the drivers
• Cleaned the printheads again (3rd time now) -  still no Cyan

For a new printer, this should working right out of the box, without all this stuffing around.

Now what should I do?

thanks

[Betty0610]

@Trekky1

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

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Have a great day!