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‎12-29-2020 11:45 AM

HP Recommended
Product: HP Office Jet Pro 9015 All-In-One
Operating System: macOS 10.15 Catalina

Hi. I was using my HP Printer when suddenly I got an error message saying the printhead was missing. I removed it and reinstalled it. Now I'm getting a different error message telling me that "New, unused cartridges must be used for setup" - however I'm not setting up the printer and don't have any additional cartridges because I'm an instant ink member and my current cartridges still have ink in them. I've tried reinserting all of the ink cartridges and performing a hard restart on the printer but the error message persists and I can't print. I'm stuck. Please assist. Thanks in advance. 

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1 REPLY 1

‎01-04-2021 04:32 AM

HP Recommended

@rhin19, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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