New black cartridge but says no cartridge

[Rosa851]

Hi, i need help on my printer

New black cartridge but says no cartridge

[zoey7886]

@Rosa851, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printer Not Recognizing New Black Cartridge! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your printer does not recognize a new black cartridge, here are some steps to help resolve the issue:

Check Cartridge Compatibility: Ensure that the cartridge is compatible with your printer model. Verify the part number and compatibility from the printer's manual or HP website.

Reinstall the Cartridge:

• Turn off the printer and open the cartridge access door.
• Carefully remove the cartridge and check for any obstructions or debris in the cartridge slot.
• Reinsert the cartridge, ensuring that it is fully seated.

Inspect Cartridge Contacts:

• Check the electrical contacts on the cartridge and inside the printer.
• Clean them gently using a lint-free cloth or cotton swab to remove any dirt or residue.

Reset the Printer:

• Disconnect the power cord from the printer while it is still on.
• Wait for 60 seconds before reconnecting the power cord.
• Turn the printer back on and see if it recognizes the cartridge.

Check for Firmware or Software Updates:

• Visit the HP support website to check for any firmware or software updates for your printer model.
• Follow the instructions for downloading and installing updates.

Perform a Printer Reset:

• Locate the reset button or factory reset option in the printer’s settings menu.
• Follow the steps to perform a reset and then reinstall the cartridge.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,