New ink cartridge is causing a problem with the printer or ink system

[ion5319]

I just installed a new Yellow ink cartridge 951XL and I'm getting a printer failure message: There is a problem with the printer or ink system. I shut down the printer and unplugged as mentioned and still get the same message. Is my ink cartridge bad even though it's new?

[Garp_senchau]

@ion5319, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

When experiencing a printer failure message after installing a new ink cartridge, specifically stating an issue with the printer or ink system, it can be frustrating. Here’s a guide to help you troubleshoot and possibly resolve the issue:

Verify Cartridge Compatibility:

• Ensure the ink cartridge you installed is compatible with your printer model. Check the documentation that came with your printer or visit HP's ink cartridge compatibility page.

Reinstall the Cartridge:

• Sometimes, the cartridge might not be inserted correctly. Remove the cartridge and reinstall it firmly. Ensure it clicks into place properly.

Clean the Cartridge and Printer:

• Use a lint-free cloth to clean the electrical contacts on the cartridge and the corresponding contacts in the printer. Dirt or residue can sometimes cause connection issues.

Check for Damage:

• Inspect the new cartridge for any visible damage. If you find cracks or missing parts, the cartridge might be faulty.

Perform a Reset:

• Turn off the printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in. Turn on the printer and check if the error persists.

Replace Another Cartridge:

• If possible, try installing another cartridge to see if the printer recognizes it. This can help determine if the issue is with the cartridge or the printer itself.

Update Printer Firmware: (Update the firmware on an HP printer | HP® Support)

• Ensure your printer's firmware is up to date. Sometimes installing the latest firmware can resolve compatibility issues with new cartridges.

Reference: HP Printers - An 'Ink System Failure,' 'System Supply Problem' or 'Supply System Problem' Error Disp...

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[ion5319]

I did all the above and still I get the printer error message. I'm using an HP OfficeJet 8600 Pro.

[Garp_senchau]

Hey @ion5319,

Thank you for your response

Let's try these steps:

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Remove the cartridges.
4. Press and hold the power button for 30 seconds.
5. Plug the power cord back in.
6. Wai for few minutes and then insert the cartridges (let printer prompt for cartridges)
7. Turn on the printer

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[ion5319]

I've done all the steps you've listed! Everytime I add a new ink cartridge it tells me the cartridge is damaged. This is getting to expensive. Time for a new printer as I can't seem to save this one - HP 8600

[Garp_senchau]

Hey @ion5319, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,