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I am having the same issue with a HP PhotoSmart 7520. It was gifted to me without the Startup ink.  

1 ACCEPTED SOLUTION

Accepted Solutions
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@lsacco

 

I sent the instructions once again. Please check you Forum Inbox.

 

Thanks 

KrazyToad
I Am An HP Employee

View solution in original post

27 REPLIES 27
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@lsacco


Welcome to HP Forums. This is a great place to get support, find answers and tips.
 

I understand that you were gifted an HP PhotoSmart 7520 but you do not have the Startup Ink

 

I'll try my best to help.

 

Let's try enabling the Trade Supplies Feature form Support Menu.

 

Since those are crucial steps, I will send you a Private Message with the instructions

 

Please check your private message icon in the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope, please click on it

 

Thank you 🙂

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

KrazyToad
I Am An HP Employee

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Thank you for your offer - I do not see any new messages as of this time.

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@lsacco

 

I sent the instructions once again. Please check you Forum Inbox.

 

Thanks 

KrazyToad
I Am An HP Employee

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I can not thank you enough - IT WORKED!

HP Recommended

 

@lsacco,

 

It looks like you were interacting with @KrazyToad, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

 

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

 

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.


And mark this public post as Accepted Solution to help others find a similar solution as you have. Here's the link.

 

Take care now and do have a fabulous week ahead. 🙂
Regards,

Jeet_Singh
I am an HP Employee

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Can I please have instructions as well? I don't have the setup cartridges since I bought my printer about 4 years ago, I have the serial number at hand, I cannot get past the setup ink cartridge error message and tech tried bypassing through my computer and doing anything they could but couldn't help at all, please help me ? I'd just like to be able to print, I already have new ink cartridges ready as well. I'd love your reply
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@Alexbee11

 

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

 

I understand that you are in need of support, need not worry I'll be glad to assist you.

 

To provide you with an accurate solution, I'll need a few more details,

Could you please help me with the exact product number and the operating system.

 

Eagerly waiting for the reply.

Cheers;)

Raj1788
I am an HP Employee 

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I sent a private message

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I am trying to setup my HP Office jet 6600 printer and it keeps telling me that I need the setup cartridges.  Well I can't use them because they have dried up because the printer set in the shed for a year.  What can I do to setup the printer without them?

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