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New tricolor cartridge not printing blue

HP Recommended
HP Officejet 5740

I just installed a new tricolor ink cartridge. Cleaned printer heads when I gat an alignment unsuccessful message. Did a sceond level cleaning and a third level cleaning. I did all of this twice and all colors are good except there is no blue. AGain, NEW cartridge with warranty ending date of April 2021. How do I contact someone to see if they will replace the defective cartridge.

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HP Support Agent
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@tt41967, Welcome to the HP Support Community!

 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

If you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues, and the issue persists, this could be a defective color ink cartridge.

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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