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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: New yellow cartridge is printing out as grey
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08-03-2018 08:04 AM
I can't get my new yellow cartridge to print correctly. I have taken it out, checked is for cleaning including the brass little disc, but still no joy??
Solved! Go to Solution.
Accepted Solutions
08-04-2018 11:38 AM
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
Don’t worry, I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details.
- When was the last time the printer was working fine?
- Have you made any software or hardware changes on the computer?
While I wait for answers, I recommend you follow the steps in the below article and check whether the issue is resolved.
If you continue to face the issue, follow the steps in the below article and update the printer firmware.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
08-04-2018 11:38 AM
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
Don’t worry, I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details.
- When was the last time the printer was working fine?
- Have you made any software or hardware changes on the computer?
While I wait for answers, I recommend you follow the steps in the below article and check whether the issue is resolved.
If you continue to face the issue, follow the steps in the below article and update the printer firmware.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
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