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Message 1 of 2
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Flag Post

Solved!

New yellow cartridge is printing out as grey

HP Recommended
HP Officejet 6600
Microsoft Windows 10 (64-bit)

I can't get my new yellow cartridge to print correctly.  I have taken it out, checked is for cleaning including the brass little disc, but still no joy??

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@YellowProblem,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the printer was working fine?
  • Have you made any software or hardware changes on the computer?

While I wait for answers, I recommend you follow the steps in the below article and check whether the issue is resolved.

 

https://support.hp.com/in-en/product/hp-officejet-6600-e-all-in-one-printer-series-h711/4322968/docu...

 

If you continue to face the issue, follow the steps in the below article and update the printer firmware.

 

https://support.hp.com/in-en/product/hp-officejet-6600-e-all-in-one-printer-series-h711/4322968/docu...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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