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‎09-02-2020 02:58 PM

HP Recommended

Hey guys, I need HELP because I cannot get a live person on the phone at HP for any help and I have been trying all day.
I purchased what was supposed to be a "new" Office Jet 8025 Printer from someone local and there are no setup cartridges! I cannot seem to bypass anything and I am already out the money for the printer and also all of the new ink.
Is there any other solution for this? Where can I buy new setup cartridges for this printer? It is still under warranty.

1 person had the same question
1 REPLY 1

‎09-05-2020 05:35 AM

HP Recommended

@DeMarie, Welcome to the HP Support Community!

 

  • The ink cartridges that go with the printers are setup ink cartridges that are designed to initialize the printer.
  • These ink cartridges are not available at local stores for purchase.

You may return the printer back to the store and get a replacement one or we can try to perform a reset on the printer to bypass the use of setup ink cartridges so that you may use the regular HP ink cartridges.

I have sent you a private message with the reset instructions. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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