No display on the printer

[Shakeel18]

No display on the printer

[A_Gayathri]

Hi @Shakeel18,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Smart Tank 581 All-in-One Printer has no display on the control panel, it could indicate a power issue, a hardware malfunction, or a problem with the printer's firmware. Follow these steps to troubleshoot the issue:

1. Check the Power Connection

• Ensure the printer is properly connected to a working power outlet.
• Check the power cable for any damage.
• Ensure the power adapter (if used) is securely connected to the printer and the outlet.

2. Reset the Printer

• Disconnect the printer's power cable from the back of the printer and the wall outlet.
• Wait for at least 60 seconds.
• Reconnect the power cable directly to the wall outlet and the printer (avoid using a power strip).
• Turn on the printer and check if the display works.

3. Inspect the Control Panel

• Ensure the control panel is not physically damaged.
• If the display is faint, check the brightness settings in the printer menu (if accessible).

4. Test the Outlet

• Plug another device into the same outlet to verify that it’s supplying power.

5. Update Firmware (If Possible)

• If the display briefly shows something when powered on, try updating the printer's firmware using the HP Smart App on your connected device.

6. Perform a Hardware Diagnostic

• If the display remains blank, perform a hardware diagnostic test:
  1. Unplug the printer.
  2. Hold the Power button while reconnecting the power cable.
  3. Release the button once the printer attempts to start.
  4. Listen for startup sounds or see if any lights blink.

I hope this helps. 

Take care and have a good day.

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