No internet

[Ortiz89]

I have an HP ENVY Pro 6400 and I know it’s old and it was working well until last month. It turned the info light on and it said it wasn’t connected to the internet no more. The info paper says the printer might not be connected to HP instant ink no more, but I pay for a monthly subscription so I don’t know exactly what’s going on. Any help with this?

[Garp_senchau]

@Ortiz89, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Sounds frustrating! Since your HP ENVY Pro suddenly lost its internet connection and is warning about Instant Ink, let’s go through some steps to get it back online:

Make sure your printer is connected to the correct Wi-Fi network.

If the Wi-Fi light is blinking, try reconnecting the printer by using the Wireless Setup Wizard on the printer

HP printer setup (Wi-Fi network) | HP® Support

Restart Everything

Power off and unplug the printer, router, and computer for 60 seconds, then turn them back on.

Once your Wi-Fi is back up, check if the printer reconnects automatically.

Check Instant Ink Status

Log in to your HP Instant Ink account (Instant Ink Dashboard) and verify if your subscription is still active and linked to your printer.

Manually Reconnect the Printer to HP Smart

Open the HP Smart app and try adding the printer again.

If it doesn't show up, click Set Up a New Printer and follow the prompts.

Reset the Printer’s Network Settings (If still not working)

Press and hold the Wireless and Cancel buttons on the printer for 5 seconds to reset the Wi-Fi.

Then, set it up again via HP Smart or the printer’s control panel.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,