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‎10-07-2025 12:01 AM - last edited on ‎10-07-2025 07:37 AM by Moderator

HP Recommended

I am writing to formally raise a grievance regarding the extremely poor and unsatisfactory service I have received from HP in relation to my printer purchase and subsequent support experience. I purchased an HP printer in the month of May. At the time of purchase, the seller assured me that an HP representative would visit my premises to install the printer. However, despite waiting for more than a week, no technician visited my location. I was left with no choice but to repeatedly contact HP Customer Support, after which the installation was completed only through a video call after approximately ten (10) days. The first support case, Case ID: , was closed following this video call installation. Subsequently, I began facing a technical issue wherein the printer’s paper frequently gets jammed during use. I raised a new complaint, Case ID: , regarding this malfunction. However, despite multiple follow-ups, no technician has visited my premises, nor has HP made any direct contact to resolve the issue.  Such behavior is unacceptable from a reputed brand and has caused significant inconvenience and loss of trust. I therefore request immediate intervention from higher officials at HP to ensure that my issue (Case ID: ) is resolved at the earliest. [edited]

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1 REPLY 1

‎10-09-2025 05:48 AM

HP Recommended

Hi @pintraj 

 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

 

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

 

Not to worry I'll do everything I can to help get this sorted for you.

 

I need some information to assist you better, however these details cannot be shared in public due to privacy concern.

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I am an HP Employee.
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