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‎01-18-2021 09:21 AM

HP Recommended
Product: HP ENVY 5055
Operating System: Mac OS X 10.11 El Capitan

Just received a model 5055 printer that is  missing it's setup ink cartridges, from what the screen displays I need the setup carts.  I purchased new ones and have no way to get my printer working. Please any help will be appreciated. 

Thank you 

Category:
2 REPLIES 2

‎01-21-2021 06:59 AM

HP Recommended

@MattR666

 

Welcome to HP Support Community


I would like to help

 

We could try changing some settings in the Support Menu

 

Please check your Inbox for instructions


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.


 

KrazyToad
I Am An HP Employee

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‎01-21-2021 07:14 AM

HP Recommended

Great Thanks ! 

However I have not yet received any message in my inbox. 

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