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    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 3
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Solved!

None of the options work to get my PC to access this printer (HP 8725 OfficeJet Pro)

HP Recommended
OfficeJet Pro 8725
Microsoft Windows 10 (64-bit)

None of the options, tools, driver helpers, etc. work to get my PC to access this printer - I've tried everything and all of your tools.  It says it's ready until I actually send it a job then I get an error.  I can print just fine from my laptop, but just not from my desktop which is right next to the printer and on the same network.  Also, I can wirelessly connect just fine to my Brothers Laser printer.

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HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@Jernlori, Welcome to HP Support Community!

Add the printer using TCP/IP port-

 

1.  Select “Start” and type “printers” in the search box. 

2.  Choose “Printers & scanners“. 

3.   elect “Add a printer or scanner“. 

4.  Wait for the “The printer that I want isn’t listed” option to appear, then select it. 

5.   Select “Add a printer using a TCP/IP address or hostname” , then select “Next“. 

6.   select “TCP/IP Device” in the “Device type” list. 

7.  Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.  

8.  Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next

 

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Message 3 of 3
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HP Recommended

Your solution worked.  Thank you very, very much.  I've been trying for months so this is a pretty big deal to me, so you get at least one "atta boy" or "atta girl" as the case may be.

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