Not Printing

[SHolland514]

So I am trying to print a project and have no idea what's happening. I click print on my computer, the printer takes the first piece of paper, then when it would normally start printing it stops. The orange "paper feed" light starts blinking. I push that and it sends the paper through without printing anything on it and then says the job is done. 

I've tried printing 6 times and the same thing happens every single time. 

[Sneha_01]

Hi @SHolland514,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your printer is experiencing issues with feeding paper and printing. The blinking "paper feed" light typically indicates that there's a problem with the paper feed mechanism or a paper jam. Here’s a structured approach to troubleshoot and resolve this issue:

1. Check for Paper Jams

• Inspect Paper Path: Open all accessible compartments, including the paper tray, output tray, and any rear access panels. Look for any small bits of paper or debris that might be causing a blockage.
• Remove Jammed Paper: Gently remove any jammed paper you find. Be careful to avoid tearing the paper, which can leave behind pieces that are hard to see.

2. Inspect and Refill Paper Tray

• Paper Tray: Ensure that the paper tray is properly loaded with paper and that the paper is not wrinkled or curled.
• Paper Type: Verify that you are using the correct type and size of paper recommended for your printer. Check the printer’s manual for the right paper specifications.

3. Check Paper Feed Rollers

• Rollers Inspection: Inspect the paper feed rollers for dust or debris. If they appear dirty, clean them gently with a soft, lint-free cloth dampened with water. Allow the rollers to dry completely before using the printer again.
• Rollers Condition: Ensure that the rollers are not worn out or damaged. If they seem to be in poor condition, they might need to be replaced.

4. Perform a Printer Reset

• Power Cycle: Turn off the printer and unplug it from the power source. Wait for about 60 seconds, then plug it back in and turn it on.
• Factory Reset: If the problem persists, perform a factory reset on the printer. This option is usually available through the printer’s menu system or settings. Consult the printer manual for specific instructions.

5. Check Printer Settings

• Printer Settings: Verify that the printer settings on your computer match the paper size and type you’re using. Mismatched settings can sometimes cause feeding issues.
• Print Queue: Clear the print queue on your computer to ensure there are no stuck print jobs that might be causing problems.

6. Update Printer Drivers

• Driver Update: Ensure you have the latest drivers installed for your printer. Outdated or corrupted drivers can cause printing issues. Download the latest drivers from the manufacturer’s website.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support