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‎09-14-2020 12:47 AM

HP Recommended
Product: HP Ink tank wireless 410
Operating System: Microsoft Windows 10 (64-bit)

Not able to print with USB cable, rest I can scan no issues. I can print through wireless. 

Category:
1 REPLY 1

‎09-16-2020 03:48 PM

HP Recommended

@Shriuttarkar, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

 

Is there any error message when you try to print via USB connection?

Are you using a USB hub? If yes, disconnect and connect the printer directly to the computer.

Is the printer detected under devices and printers in the device manager?

Is there any antivirus/security software installed? If yes, disable and try printing.

 

Meanwhile, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Also, restart the devices and try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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