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‎06-17-2020 01:57 AM - edited ‎06-18-2020 08:27 PM

HP Recommended
Product: Officejet pro 8600
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

Pls help...

Tried uninstall reinstall software still no go.

My friend helped me to troubleshoot and not sure if it is related to Windows update.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-17-2020 02:25 AM - edited ‎06-21-2020 10:25 PM

HP Recommended

Hi

 

You may try to reconnent the USB cable from PC and printer. see if helps...

 

 

If issue still persists, Try this:

  1. Firstly,  unplug everything from the laptop, including mouse. Delete the printer.
  2. Plug in your printer usb in laptop.
  3. Visit this doc: HP Printers - Installing and Using the Windows Built-in Print Driver https://support.hp.com/sg-en/document/c01796879#:~:text=Click%20Devices%20and%20Printers%2C%20and%20...
    1. Go to "Step 3: Install the print driver with the Add a Printer wizard", refer to this area "USB connection (Windows 10, 8)"
    2. Refer "Step4: Print documents" to check if the issue resolve.

Moving forward, You could avoid the issue by connecting a powered-on USB printer before starting Windows.

Refer Microsoft doc here:

https://support.microsoft.com/en-us/help/4566779/usb-printer-port-missing-after-disconnecting-printe... 

 

 

 

 

 

 

 

View solution in original post

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2 REPLIES 2

‎06-17-2020 02:25 AM - edited ‎06-21-2020 10:25 PM

HP Recommended

Hi

 

You may try to reconnent the USB cable from PC and printer. see if helps...

 

 

If issue still persists, Try this:

  1. Firstly,  unplug everything from the laptop, including mouse. Delete the printer.
  2. Plug in your printer usb in laptop.
  3. Visit this doc: HP Printers - Installing and Using the Windows Built-in Print Driver https://support.hp.com/sg-en/document/c01796879#:~:text=Click%20Devices%20and%20Printers%2C%20and%20...
    1. Go to "Step 3: Install the print driver with the Add a Printer wizard", refer to this area "USB connection (Windows 10, 8)"
    2. Refer "Step4: Print documents" to check if the issue resolve.

Moving forward, You could avoid the issue by connecting a powered-on USB printer before starting Windows.

Refer Microsoft doc here:

https://support.microsoft.com/en-us/help/4566779/usb-printer-port-missing-after-disconnecting-printe... 

 

 

 

 

 

 

 

Was this reply helpful? Yes No

‎06-18-2020 10:07 AM - edited ‎06-18-2020 08:17 PM

HP Recommended

nice

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