From my MAC Catalina Version 10.15.5, I can't find color printing options from MS Word and PDF files. I also can't print on both sides of the paper. The printer firmware has been updated to the latest.
I tried from my Windows 10 PC as well. I can't print at all from PDF files.
I need your assistance asap. I am happy to be over the TeamViewer session to show the issues.
I understand you're unable to print in color and also unable to print duplex from your computer. This could be an issue with the driver settings or the installed drivers, let us try to isolate and resolve the issue-
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