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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Microsoft Windows 10 (64-bit)

HI There,

We have HP laser jet Pro M428fdw printer Model. Issue with Printing errors and stuck print job despite reinstalling the driver. 

 

We have done the factory reset as well, unfortunately that could help either. Are you able to advise us here please?

 

Also there is Green and Blue light blinking on the screen of the printer.

 

Thanks & Regards,

Kushal

 

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