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‎01-23-2021 11:33 AM

HP Recommended
Product: Envy 5540
Operating System: Microsoft Windows 10 (64-bit)

I can print from my android phone. I have 2 Windows 10 pc's, both of which I used to be able to print, but now neither works. The paper still gets prompted and comes through but is blank.

The printer & PC diagnostics both say no issue. I have tried uninstalling and reinstalling on pc and the printer has all updates.

It makes no difference whether using wifi or usb cable.

All Windows updates are installed.

 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-23-2021 12:32 PM

HP Recommended

Hi,

Follow below steps to print and evaluate a Printer Status Report:

https://support.hp.com/hr-en/document/c04707093

 

Can you see any missing color comparing the sample?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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3 REPLIES 3

‎01-23-2021 12:32 PM

HP Recommended

Hi,

Follow below steps to print and evaluate a Printer Status Report:

https://support.hp.com/hr-en/document/c04707093

 

Can you see any missing color comparing the sample?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎01-24-2021 05:11 AM

HP Recommended

Ran the extended test which incidentally was easy to do. It made me realise that the problem was with the black cartridge. Despite always using genuine cartridge from HP it wasn't working properly. Swapped the cartridge and works fine.

Makes you wonder why you should spend the extra on genuine cartridges!

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‎01-26-2021 10:52 AM

HP Recommended

Hi,

The cartridge is provided with its limited warranty, If the cartridge is still within its warranty period, you may go back with the cartridge to the point of purchase and send the cartridge to HP to claim its warranty:

https://support.hp.com/ie-en/document/c00206040

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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