I am having an issue with my printer. It will not print color document from my computer. It prints color from my Android phone so I don't know what else to do. I have done all the steps given by the virtual assistant and it still isn't printing in color. I don't have the grayscale option selected. Please help!
1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address) 2. On your PC, go to Control Panel, from Devices and Printers, Right-Click the printer and Left-Click Printer Properties, select the Ports tab. 3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard. 4. Type in the proper IP address for the printer.
Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)
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