cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
90
Flag Post

OJ8710 won't print with 3rd party ink after firmware update

HP Recommended
HP OfficeJet Pro 8710
macOS 10.15 Catalina

After using my HP OfficeJet Pro 8710 printer with 3rd party ink since I got it, I can now no longer print, seemingly after an update in June 2020.  Is there a way I can print using the plethora of 3rd party ink I have bought.  Very frustrating.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
14,341 14,333 941 1,117
Message 2 of 2
Flag Post
HP Recommended

@Blesch, Welcome to the HP Support Community!

 

HP does not recommend the use of NON-HP ink cartridges. It may or may not work. HP cannot guarantee its functionality. 

 

This is Dynamic security enabled printer. The Firmware Update may prevent supplies with non-HP chips or circuitry from working.

Note: For printers manufactured prior to December 1, 2016 dynamic security will not be enabled by the firmware. Please note that HP cannot guarantee the quality or reliability of non-HP cartridges.

You may refer to this document -  HP Printers - Dynamic Security Enabled Printers

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation