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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
AIRUNGA
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ON MY PRINTER I SEE THE MESSAGE'THE PRINTERHEAD APPEARS TO BE MISSING NOT DETECTED OR INCORRECTLY

HP Recommended
HP OFFICEJET PRO 8620
Other

HELP TO SOLVE THIS ISSUE"MISSING OR FAILED PRINTHEAD"

 

AND THEREFORE IN MY SCREEN I SEE THE WORD THE PRINTERHEAD APPEARS TO BE MISSING,NOT DETECTED OR INCORRECCTLY INSTALLED.ERROR:0Xc19a0003

 

Thanks

 

regards

 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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@AIRUNGA, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to print due to this error. Kindly perform the steps mentioned in this document - Printhead errors

Reinsert the ink cartridges.

 

If the error persists, I'm afraid the printhead has gone bad. It is removable but I'd not recommend replacing it as it may or may not resolve this issue and the printhead costs as much as a new printer.

Note: If you have many unused ink cartridges already in stock, you may replace the printhead at your own discretion depending on its availability.

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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